Introduction - Q&A
Product & Technology
Fixefy's digital twin leverages a flexible data ingestion framework that can handle structured (EDI, Excel, PDFs with tables) and unstructured (free text in emails, invoice scans) data. It uses a blend of natural language processing (NLP), AI-powered OCR, and deterministic logic to extract relevant details from disparate formats. Once ingested, the system normalizes data against our internal transport and billing schemas, creating a unified operational and financial view of each shipment for accurate reconciliation.
Audit rules and KPIs are fully customizable. Fixefy supports configuration based on contract terms, accessorial conditions, vendor-specific SLAs, and client-specific KPIs (e.g., cost-per-mile, timeliness, CO2 footprint). Reconciliation workflows are modular and can be configured to trigger auto-approvals, manual reviews, or escalation flows based on tolerance thresholds and exception types.
Yes. We offer tailored demos showing how the module determines discrepancies, flags exceptions, provides supporting evidence (e.g., carrier rate cards, tender docs, subcontractor invoices), and initiates communication with suppliers. The module includes an AI Agent that handles contextual replies, tracks resolution history, and learns from feedback loops.
Typical implementation takes 10–12 weeks, depending on client-side data availability and accessibility as well as number of vendors/suppliers. We integrate with SAP, Oracle, Coupa, Blue Yonder, TMS platforms like UberFreight, and WMS systems via APIs, sFTP. We accept data in EDI, CSV, XML, JSON, Excel, PDF, email threads, and more.
Fixefy's is trained on Albemarle's data using a blend of supervised learning and automated configuration. We use historical invoice and shipment data, contract terms, and dispute logs to calibrate the AI. The Agent adapts through continual retraining using live feedback and dispute outcomes.
Adjustments are made by Fixefy's Customer Success and Solution Engineering teams. Adjustments can include new contracts, changes in T&C, SLA, audit tolerance levels, dispute templates, exception routing rules, and KPI thresholds.
Fixefy's reporting dashboards and templates are designed jointly by our Business Analyst and Data teams, incorporating client-specific KPIs and operational needs. Reports can be tailored per role (finance, logistics, procurement) and refreshed automatically or exported on schedule.
Audit & Analytics
Fixefy's platform evaluates a broad set of contextual and operational data often missed in traditional audits. Examples include: Email correspondence and approvals, Tendered vs. executed route comparisons, Documents times and timestamps, Manual handling or detention logs, Driver Reports for pickup and drop off, Images and screenshots like road tolls, washing, cleaning, scale etc., Bill of lading discrepancies, Currency exchange rate based on invoice date, Non-rate table charges buried in email chains or accessorial notes.
Fixefy audits thousands of distinct Ancillary charge types (e.g., detention, liftgate, fuel surcharge). They are accurately audited against specific contract terms, supporting documents, operational data and approvals. Our audit verifies: If the charge is contractually allowed, Whether conditions for triggering the charge are met (e.g., delay over X hours), Proper rate application (e.g., per hour, per mile). Each flagged charge includes contextual evidence and dispute rationale if needed.
Yes. Fixefy supports granular trend analysis across vendors, lanes, modes, geographies, and charge types. For instance, we can identify average cost per mile per vendor, recurring exceptions by region, or accessorial inflation by lane.
Absolutely. The platform tracks demurrage at a shipment and vendor level, aggregates cost over time, and benchmarks against similar lanes or vendors. Alerts can flag sudden spikes or repetitive demurrage claims, often tied to planning inefficiencies or terminal congestion.
Yes. The audit engine detects when shipments are executed on non-contracted lanes or with ad-hoc vendors, using contract master data as a reference. These instances are flagged and can trigger alerts or escalation workflows.
Yes. All metrics in Fixefy are multi-dimensional. Audits and reports can be broken down by: Cost (total, per unit, by exception type), Time (days to invoice, delay penalties), Quantity (number of shipments, trucks, containers, pallets), Vendor or lane-specific, Other criteria.
Data Ingestion: Shipment data, rate cards, contracts, and invoices (including all supported docs) are ingested. Normalization: Data is cleaned, matched, and contextualized using AI + LLM's with business rules. Audit Engine: Each invoice line item is validated against shipment events, rate logic, and contract terms. Exception Handling: Discrepancies are flagged; our Agent compiles dispute claims. Approval Workflow: Valid invoices are cleared; exceptions go through approval/review. Reporting & Insights: Dashboards are updated in real time and reports generated by stakeholder roles.
Fixefy offers role-based dashboards that include: Disputes by status, Exceptions by root cause, Spend by vendor/lane, Audit success rate, ROI impact tracking. Real-time notifications and alerts include overcharges, contract breaches, and unusual cost spikes.
Yes. All data and visualizations are exportable via: Excel or CSV, Scheduled email reports, API for automated ingestion into external BI tools (Power BI, Tableau, etc.).